Shipping and Delivery
To Where? | Shipping Methods | Delivery time | Fee |
Estonia | Omniva, Itella, DPD | 3-5 business days | Free |
Finland | Itella | 3-5 business days | 3.90 € |
Latvia | Omniva | 3-5 business days | 3.90 € |
Lithuania | Omniva | 3-5 business days | 3.90 € |
Rest of the world | DHL | 10 - 14 business days | 14.90 € |
Here are a few things to consider while you wait for your order:
- Orders that reach us from Monday to Friday as late as 12 PM (GMT+2) are shipped on the same day. Orders placed after that time are shipped the next day. Orders that are placed after 12 PM (GMT+2) on Friday will be sent out on Monday.
- Delivery time with parcel terminal Omniva (Latvia, Lithuania)
Parcel will arrive at the parcel machine of destination within five days, except for Sundays.
- Delivery time with parcel terminal Smartpost (Finland)
Delivery time to Finland is 3-5 work days.
- Which carrier will deliver my package?
We send packages via Estonian Postal Service, DPD, Omniva and Smarpost.
- How much does the delivery cost?
The total shipping & handling cost will be listed under Order Summary.
- How long does it take to deliver the order?
The terms depend on localization. Typically the packages sent via Standard Post take up to 14 days.
- International delivery times with standard post
D+6 on average to Europe and outside of Europe 10 - 14 days on average. Delivery times apply, if parcel has been submitted at a post office.
RETURNS – if you’re not happy, then we aren't either
We want you to be completely satisfied with your new Sofiehem item, so we always stand behind our service and products 100%. This means that if you are not happy with something, just let us know and we will figure out a way how to make you happy again.
Even though we always do our ultimate best to ship the best quality products, it might sometimes happen that a faulty product sneaks into the order. Should that happen to you, just take a picture of it and send it to us. But just so you would not worry - this happens really-really rarely!
Is something worrying you? Just send us an e-mail to info@sofiehem.ee and let us know. We love to help!