Shipping and Delivery

Here are a few things to consider while you wait for your order: 

- Orders that reach us from Monday to Friday as late as 12 PM (GMT+2) are shipped on the same day. Orders placed after that time are shipped the next day. Orders that are placed after 12 PM (GMT+2) on Friday will be sent out on Monday.

- Delivery time with parcel terminal Omniva (Latvia, Lithuania)
Parcel will arrive at the parcel machine of destination within five days, except for Sundays.

- Delivery time with parcel terminal Smartpost (Finland)
Delivery time to Finland is 3-5 work days.

- Which carrier will deliver my package?
We send packages via Estonian Postal Service, DPD, Omniva and Smarpost.

- How much does the delivery cost?
The total shipping & handling cost will be listed under Order Summary.

- How long does it take to deliver the order?
The terms depend on localization. Typically the packages sent via Standard Post take up to 14 days.

- International delivery times with standard post

D+6 on average to Europe and outside of Europe 10 - 14 days on average. Delivery times apply, if parcel has been submitted at a post office.

RETURNS – if you’re not happy, then we aren't either

We want you to be completely satisfied with your new Sofiehem item, so we always stand behind our service and products 100%. This means that if you are not happy with something, just let us know and we will figure out a way how to make you happy again.

Even though we always do our ultimate best to ship the best quality products, it might sometimes happen that a faulty product sneaks into the order. Should that happen to you, just take a picture of it and send it to us. But just so you would not worry - this happens really-really rarely!

Is something worrying you? Just send us an e-mail to info@sofiehem.ee and let us know. We love to help!